What to Expect When You Start or Stop Service

Whether you are moving into Lowell or out of our service area, making the change is easy! We offer convenient online applications to start or stop service, so you can submit the information any time of day. Our customer service team will contact you during normal business hours, by phone or email, with any questions.

Completing an Online Electric Service Application?

Renting?
Once your electric account application has been approved and the account is created, you will receive a Welcome email from a Lowell Light & Power team member that includes your account number. If your landlord has requested a confirmation code, you can provide them with your account number.  The welcome email will also include key information about billing, our business hours, instruction on enrolling in AutoPay, Paperless Billing, and more. We ask that you please reply to the welcome email with a copy of your complete, signed lease.

Own Your Home or Commercial Property?
Once your electric account application has been approved and the account is created, you will receive a Welcome email from a Lowell Light & Power team member that includes your account number, key information about billing, our business hours, instruction on enrolling in AutoPay, Paperless Billing, and more.

Submitting a Stop Service Request?

Please submit your request once you know the date you want to terminate service in your name. A forwarding address is required.

Renting?
Once your final bill has been processed, the deposit we have on file will be applied to your account balance. If your deposit isn’t enough to cover the balance due, we will send you a final bill for the amount still due. If the deposit covers the amount due and there is a credit, we will send a deposit refund check to your forwarding address.

Selling Your Home or Commercial Property?
If possible, we kindly request that you share our contact information with the new owner, so they can set up service in their name. Thank you!